What the agent does
The texting, the waiting, and the schedule change, done for you.
- Picks up a call-out from Team Chat, a sick day in Time Off, or a shift that started with nobody clocked in
- Files the sick time for the person who called out
- Finds the people who can take the shift without breaking a rule
- Asks them in your order, one at a time or a few at once
- Puts the first yes on the schedule and tells the others it is filled
- Tells the manager who is covering, in one line