Communications/Support
Give your team one place to ask for help with pay, schedules, equipment, or HR. Each request goes to the people who can answer it and stays open until it is resolved.
Set up a desk for payroll, HR, IT, or operations. Employees pick a topic and the request lands with the team that handles it.
Each request is assigned to a person and marked open, in progress, or resolved. Hand it to a colleague when it belongs with someone else.
Managers see what is waiting, who has it, and how long it has been open. Requests stop disappearing into texts and hallway conversations.
Ask on the phone. Answer at the desk.
An employee picks a topic, says what is wrong, and adds a photo if it helps. The request lands with the team for that desk, gets an owner, and every reply comes back as a notification until it is marked resolved.
One place for every question about pay, schedules, equipment, or HR.
A queue with an owner and a status on every request.
Everything the desk needs to answer, and the employee needs to follow along.
Four states. The employee sees the same one the desk does.
What is waiting, and how the desks are doing.
Moments in Support
The right desk, one owner, a clear status, replies with files, what is waiting, and who can see what.
The employee picks a topic. The request lands with the desk that handles it, and the people behind that desk are the ones who see it.
Take a request, or hand it to the colleague who should have it, with a note. The activity log keeps every step with a time.
One status on every request, and a time for each change. The employee can reopen it if the fix did not stick.
A pay stub, a photo of the broken scanner, or the corrected timesheet, inside the request. Every reply is a notification on the phone.
Open requests by desk, the oldest one on each, and how long that desk usually takes. Anything open for more than a day is flagged.
The person who asked and the team behind the desk. Not their coworkers, and not their manager unless they are on the desk.
Support
The details that make Support work for your team.
Chat is for conversation. Support turns a question into a request with an owner and a status, so it can be tracked until it is resolved.
You choose the people behind each desk. A payroll question goes to your payroll team, and an equipment problem goes to operations.
No. A request is visible to the employee who sent it and to the team behind that desk.
Yes. If a question sent to HR belongs with payroll, hand it over. The employee keeps the same request and sees who has it now.
Yes. Internal notes stay with the desk. The employee sees replies, the owner, and the status, and nothing else.
The status, who is handling it, and every reply, on the phone or on the web. They get a notification when something changes, and they can reopen a resolved request.
Yes. The overview shows open requests by desk, the oldest on each, and the usual time to resolve. Requests can be exported by desk, status, and date.
Communications
Support is part of the Communications hub. These tools share the same team, locations, and records.
Create a workspace, invite your people, and run tomorrow from one app.
